About
I'm a people-first coach with broad technical literacy. I don't need to be the best designer or the best coder on the team. My job is translation between design, engineering, and product, so nothing gets lost between them.
I call it Tactical Humanism: rigorous, systems-level execution paired with radical empathy. Empathy isn't a soft sentiment in this model. It's an operational requirement. I engineer environments, workflows, and tools so that doing the right thing for people is the path of least resistance. It rejects both the technocracy that treats people as throughput metrics and the culture talk that never builds the scaffolding to protect them.
When the conversation stalls, I get the thing built. A sketched form layout beat a written argument for digitized ordering. A working Jamf server beat a proposal for device management. Reacting to reality beats reacting to documents.
My strength is making the wheel better, not inventing a new one. I look for the leverage point in the system that already exists: the ordering process, the funding model, the handoff between teams.
Technology fails at the handoffs between people. I design for the humans in the loop: the student filling out the form and the worker reading it, the faculty member and the IT team. Fellowship and psychological safety aren't soft extras. They're how good work gets done.
PMP and CSM certified, plus AI for Scrum Masters through Scrum Alliance. B.S.B.A. in Business Administration and Management Information Systems, University of Central Florida.